FAQs
DELIVERY TIME
All orders are processed within 1 business day.
Email notification is sent out containing shipment‘s tracking code once your order is on it‘s way. Delivery time depends on the location and may vary between 3-7 working days.
For additional questions regarding shipping, delivery times or transportation, contact our customer service on the website: annierosewood.com
SHIPPING COSTS
We offer free shipping for orders over 150 Eur to the countries that can be selected when choosing the shipping address.
An additional shipping cost for orders that do not reach 150 Eur depends on the delivery country. Shipment costs will be shown during check out when delivery country is chosen.
Please note: for orders shipped to an address outside the EU, the buyer may be a subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The buyer will be responsible for payment of such import duties and taxes.
COUNTRIES WE DO NOT SHIP
Although we strive to provide world-wide shipping, our courier service is unable to deliver to:
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- Ascension Islands |
- Niue |
In case you do not manage to place an order to the delivery country that was not mentioned on the list, please contact our customer service.
RETURNS
Whilst we hope you will love your Annie Rosewood product as much as we do, you have the right to return the products you have purchased on our website within 30 days after receiving them.
The product(s) must be unused – in the original packaging with all labels and protective stickers intact - and in original condition as delivered.
Return service is free of charge. Please contact our customer service to schedule the return and receive a prepaid return label.
Products purchased directly from our website must be returned to our warehouse.
Once we have received the returned package, refunds will be credited to the original payment method and may take up to 7 days to show on your account.
Please note: if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for more details as they may be able to help advise further on this.
EXCHANGE
Unfortunately, we do not offer a direct exchange service.
Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – i.e. in original packaging with all labels and protective stickers intact.
If you wish to receive different products, we invite you to place a new order on Annie Rosewood website.
MY LEATHER STRAP IS SHOWING SIGNS OF WEAR
The variations in color and texture in our straps are characteristic of tanned leather and over time may darken, fade or change in color. This is an attribute of the leather and not a defect, fault or quality issue.
In order to preserve the beauty of your leather we do recommend treating your leather strap with a leather protector before wear, as this can help leather to resist dirt and moisture.
We also recommend that you keep your leather strap away from intense sunlight, heat, water, humidity, makeup and perfume to prevent any damage or staining.
ARE THE STRAPS INTERCHANGEABLE?
All our watches have quick release pins on a leather and stainless steel mesh straps which gives an easy way to change your strap without any additional tools.
I WANT TO BUY A REPLACEMENT STRAP
Straps are available in our online store.
Straps can be replaced easily as they are attached with quick release spring bars. It means that a person can change strap anywhere without any additional tools just by pulling quick release hand.
THE PLATING ON MY WATCH IS SHOWING SIGNS OF WEAR
Annie Rosewood use the best plating methods available but it is the nature of plating to wear over time especially when it comes in contact with body cream and perfumes. We always recommend removing your watch when it may come into contact with water, perfumes and body creams to help preserve its beauty.
Rose Gold plating by nature is less durable and will fade quicker over time.
IS MY WATCH WATERPROOF?
Your watch is water resistant to 3 ATM which is 30 metres. Water resistant means splash proof only - it can withstand slight splashes and rain, but is NOT to be immersed in water.
We do recommend removing your watch before swimming or bathing because leather straps are less resistant when exposed to water frequently.
We strongly advise removing a watch before showering or entering a sauna. This is because extreme heat can cause watch seals to expand and create openings for water droplets to penetrate your watch.
Please note any water damage to your watch is not covered under warranty.
MY WATCH HAS CONDENSATION
If your watch experiences a sudden change in temperature or pressure, you may notice a condensation appearing under the crystal glass. This generally disappears by itself if left alone.
Please do not attempt to aid this by exposing your watch to heat to dry it out as this may damage the watch and will only cause the condensation to persist.
WHAT IS COVERED UNDER WARRANTY?
Annie Rosewood offers a limited warranty of defects in materials and workmanship for a period of 24 months for watches and period of 12 months for jewelry. The warranty does not cover batteries, glass, plating, straps or accidental damage caused by lack of care including water penetration or exposure.
HOW LONG SHOULD MY BATTERY LAST?
The average battery life is 24 months. All watches come with open crown, which needs to be closed to activate the battery. To activate the battery, press the crown into the side of the case. If your watch has stopped working, it's likely the battery needs replacing. Any local independent watchmaker will be able replace your battery.
Please kindly note that battery replacements are not covered under warranty.
DO YOU OFFER A REPAIR SERVICE?
If your watch requires attention, please contact our customer service.